>>And, anyway, isn't the AT&T salesperson ignoring the need to create software
>>that would be better than the paper without which the tablet is just a
>>paperweight or video viewer?
This the biggest part. Management went out and bought iPads for our service techs, and of course they were harder to use than a desktop computer.
The problem wasn't with the iPad itself, it's the website they entered invoices in. A drop-down with 400 elements isn't a big deal when you have a 22" monitor and a mouse with a scroll wheel, but on an phone or tablet it's atrocious. One simple improvement was made, splitting it into 3 drop-downs where you narrow the item by manufacturer and then category, which ended up reducing the number to 5-12 items in the last drop-down. Another improvement was to sort them alphabetically instead of by part #.
Next up were the basic mobile/responsive enhancements. One field per row, larger fonts...
>>that would be better than the paper without which the tablet is just a
>>paperweight or video viewer?
This the biggest part. Management went out and bought iPads for our service techs, and of course they were harder to use than a desktop computer.
The problem wasn't with the iPad itself, it's the website they entered invoices in. A drop-down with 400 elements isn't a big deal when you have a 22" monitor and a mouse with a scroll wheel, but on an phone or tablet it's atrocious. One simple improvement was made, splitting it into 3 drop-downs where you narrow the item by manufacturer and then category, which ended up reducing the number to 5-12 items in the last drop-down. Another improvement was to sort them alphabetically instead of by part #.
Next up were the basic mobile/responsive enhancements. One field per row, larger fonts...