> It works for Valve, but that's because there are so many good people who really, really want to make computer games

...but there's no one to do good customer service and other boring but necessary things.

Honestly, I don't know what Valve does any more, or if they have to do anything. They can just all take a year-long vacation, schedule some sales, and let people make them money by buying hats, games, or gun skins.