Yes, and instead of seeming purely apologetic, the post comes off as tool-ish. You can see the attitude that lead them to the gaff shine through their mea culpa!
I wouldn't go with chargify now on the theory that they will continue to do these things in spite of themselves. Their mental model of how people react is flawed, and the underlying love of their audience is missing, which inevitably leads to more mistakes.
As a counterpoint--someone who's got the love, like Peldi of Balsamiq, won't run into these problems continually, and when they do, can recover trust faster.
I wouldn't go with chargify now on the theory that they will continue to do these things in spite of themselves. Their mental model of how people react is flawed, and the underlying love of their audience is missing, which inevitably leads to more mistakes.
As a counterpoint--someone who's got the love, like Peldi of Balsamiq, won't run into these problems continually, and when they do, can recover trust faster.