After reading this thread yesterday, I had a nightmare in which I called 911 but was required to answer an endless stream of personal verification questions, never able to report the problem.
This already happens with many automated service call centers: endless key tapping before an actual carbon based lifeform who can understand the problem picks up.
I faced this recently when my card was skimmed and I saw some fraud transactions. After blocking the card, I tried reaching customer support, but my bank's IVR refused to recognize the card number (mandatory to talk to fraud folks apparently) and thus, didn't let me through.
Had to reach out to them on twitter to get things moving. Horrible stuff.
