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For me, the proverbial final straw came when I delivered a dinosaur utility company it's first churn propensity score. Bit of background, my manager and their manager were non-technical and I had this thing running in evaluation mode for a few months with excellent lift in the top couple of percentiles. I had the statistics well grounded, and this thing was due to go in against basically nothing, renewal teams randomly calling prospects.

Anyway, before this thing goes live, I see a few managers printing out pages of Excel sheets and arranging them on a conference table to validate the model with literally pencil and paper. They didn't know what a percentile was until I explained it.

I handed in my notice the Monday following that weekend. Sometimes, if you're not trusted to do a good job, it's not worth trying.



I don't understand what happened here and why you left. Were they checking your math? Were they seeing if the suggestions made by the model made sense to them? Why would either of those things be upsetting to you?


> first churn propensity score

Could you expand on what this means?




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