They were. I've dealt with them on one occasion (had one client insist on using them as a host/registrar), and they are technically incompetent. We've had numerous outages with this client's site, and had one problem that their technical support staff were simply unable to solve after numerous phone calls (they ended up blaming it on the site, which was running on WordPress - hardly an oddity). It ended up being a very simple problem/solution, which I discovered after spending an hour or so researching it.