as an end user, I got a pretty good deal for quite a while.
I'm always surprised that VCs assume that customers are morons and will keep buying the same product even when its not a good deal anymore. Uber's terms of the deal changed, so I don't buy the product anymore. Simple as.
Uber wanted to attack all the things that were bad about legacy taxi service. They did, and it was better for many people. But they were foolish if they thought taxi services would not respond and competitors would not emerge.
Ultimately they wanted their cars to be self-driving. They don't want to pay drivers at all. But there was and is no proof that it is possible in the time frame of their runway.
I'm always surprised that VCs assume that customers are morons and will keep buying the same product even when its not a good deal anymore. Uber's terms of the deal changed, so I don't buy the product anymore. Simple as.