Ah yes, Apple support. It's been decades, sure things must have changed now, but as an anecdote. Back then my wife and me both used computers for work at home. I had a Dell, she had an Apple. When my Dell needed repair, a technician would come to the house next business day (it was a standard support option you clould choose back then even for their 'consumer' line) and perform the task. When her Mac needed repair, the only option was to deliver it by hand to the Apple store in town, and then you could pick it up again in 2 weeks. There was no other option. That was the last time she used an Apple product for work.
I had to get a Dell XPS 13 laptop repaired in 2009. The hinge had broken (probably my fault for tossing my backpack around). I contacted support, and a day later the bell rang. A young tech jockie with slicked back hair politely appeared, a silver BMW M3 in the background. He quietly ignored the errant super glue residue around the hinge, my bodged attempt at a self repair.
He sat at our dining table for about 45 minutes and expertly conducted the repair. I remember the quiet rumble of that M3 V6 as it left the neighborhood.
That computer served it's duty faithfully for another 2 years, before I upgraded to a new computer (another Dell XPS).
I have no idea how that could be a profitable business model, but Dell's support really impressed me that day.
Dell pushed out a bios update, relayed on by ubuntu, that bricked mine because after the update I closed the lid and put it in my bag because I bought a laptop. Situation: I was beside a child's ICU bed.
The bios update made using the device advertised and bought as a laptop as a laptop become fatal behaviour. Can anyone talk to Dell about it because any reputable company would apologise and fix? No. Cannot contact them because they bricked it for me just out of warranty.
So no, I do NOT recommend Dell. Ever. Their support blows goats. I hate them. I'm far from alone in that.
