Not in the situations I've seen, but perhaps this situation was different. I really doubt it though. Each "sales person" is in a cube with a headset on and an auto dialer either getting calls transferred (like in the OPs case after answering some questions) or making outbound calls from a pool or the call back / appt list. It's integrated with a CRM so that everyone can be tracked and the audio of the calls are recorded. The conversations are scripted and the agent reads what's on the screen while answering any questions with other prompts.

It's not like he got in touch with a sales guy who was going to take him to dinner. He just got to a human at a telemarketing company. They are just cogs in a larger machine.