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What level of cognitive dissonance is required to refer to patients denied critical care as "unhappy customers"?

To argue in good faith, I have to assume that you believe what you've written. How should one interpret it? Be explicit.



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Do you think that having a default of "Delay, Deny, Defend" is a good-faith approach to healthcare?

Cuz sure seems like you're on the side of DDD by default.


What do you think is a reasonable way to do business in an industry where every patient feels very strongly that they should get the best and most expensive treatment available regardless of their ability to pay?

Do you think insurance companies are magic money machines that somehow can produce more money to pay for treatment than they collect in premiums?

Do you really think UHC's 6% profit margin is the difference between them being the scum of the earth and perfect angels?


The 6% is just the shareholders' cut, right? How much of the remaining "operational expenses" actually add meaningful value to the patients' healthcare?




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