yeah this is a pretty classic example of what startups have to deal with: irrational customers.
the guy is getting $3k from a transaction that breaks all kind of rules, and is upset that a _SCAN_ of his Driver's License might be intercepted in a "man in the middle" attack on a sent email!?!?!?
And if I weren't upset with it, someone else on the internet would be calling me stupid and telling me I deserved it when my identity was stolen or some account was compromised because I was sending things over unencrypted email. Some days I guess you just can't win.
Again though, issue number 1 is unresponsive, unhelpful technical support.
the guy is getting $3k from a transaction that breaks all kind of rules, and is upset that a _SCAN_ of his Driver's License might be intercepted in a "man in the middle" attack on a sent email!?!?!?