I think the idea and write up is neat, but I question if the brother ever thought of, I don’t know, hiring a receptionist so he wasn’t losing “thousands of dollars per month”? Maybe I’m oversimplifying the problem.
The other aspect of this I have questions about is the price quoting. Knowing the standard price list makes sense, but how can you trust that a caller knows what they need without looking at their car? Wouldn’t this likely result in quotes for work that may or may not even be needed?
The other aspect of this I have questions about is the price quoting. Knowing the standard price list makes sense, but how can you trust that a caller knows what they need without looking at their car? Wouldn’t this likely result in quotes for work that may or may not even be needed?