I have a lot of respect for Amazon; Bezos's quote definitely explains a lot of their appeal. So many businesspeople are so focused on short-term costs that they are unable to make long-term wins. Bezos has been busily crushing those people for nearly 20 years. I really hope American business culture eventually unlearns the MBA-school dogma that leads them to the charge-customers-more approach.

That said, Amazon definitely has problems. E.g., how they treat employees:

http://www.motherjones.com/politics/2012/02/mac-mcclelland-f...

http://news.ycombinator.com/item?id=3101876