Once upon a time, I had sent an email to an org with criticism of their web site and how it's hurting their image, only to find out that they gave the web dev opportunity to a high school kid in the area who really wanted the experience. The org was completely legit, and IMO they did a good thing by giving some kid a chance. If the org's product is not the web site, then I don't see why they should waste money/time on an amazing designer/developer when that money could ease operational needs elsewhere.